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Introsia.

POLICY

Refund Policy

Current tests and full reports are free. The following policy applies to previous purchases.

When to contact us

If payment succeeds but the named decision guide does not unlock, is inaccessible, or is materially defective, email support@introsia.com with the purchase email and checkout ID. Do not send full card information.

Refund requests

Refund requests are reviewed promptly and honored where required by law. We may also approve refunds for duplicate charges or verified delivery failures. Approved refunds are returned through PayPal to the original payment method where supported.

Timing

Please contact us within 14 days of purchase so we can investigate while payment and delivery records are available. This policy does not limit mandatory consumer rights in your country.